RGW To Resume Normal Office Hours On May 11; Patient Safety Measures Firmly In Place
Dear RGW patients,
The Retina Group of Washington (RGW) is pleased to announce that all of our offices in D.C., Virginia and Maryland will resume regular hours, effective Monday, May 11.
Because the health of our patients, staff, doctors and community remain our top priority, RGW has implemented the following safety measures. These measures will remain in effect indefinitely during the COVID-19 pandemic to help ensure that RGW can continue to provide the highest quality of care possible:
Phone Screenings: Every patient will receive a phone call prior to their appointment from an RGW staff member, who will ask a series of health-related questions to determine if the appointment can proceed.
Social Distancing: RGW has re-configured its waiting rooms to accommodate social distancing guidelines. We ask that, unless a support person is required, patients arrive for their appointments alone.
Temperature Monitoring: All RGW patients are required to have their temperature checked upon arrival by an RGW staff member.
Face Coverings: All RGW patients are required to wear a face covering during their time in the RGW office. If a patient does not have a face covering, RGW will provide one to them.
Personal Protective Equipment: All RGW staff and physicians are complying with best practice guidelines from the Centers for Disease Control and wearing face masks and gloves. Additionally, RGW staff and physicians wash their hands between every appointment and have their temperatures checked daily.
Cleaning Procedures: RGW has intensified its usual high-caliber cleaning procedures during the pandemic. Every exam room and all equipment are thoroughly disinfected between each appointment. All other office areas are also sanitized several times each day.
Telehealth Appointments: Because we know that some RGW patients may be unable to come into our offices, we’re continuing to offer telehealth appointments with RGW physicians by phone, mobile device or computer. Almost all insurance companies are now covering telehealth appointments.
To reinforce our commitment to keeping you as safe as possible during the COVID-19 pandemic, while still providing you with exceptional eye care, we have included photos below showing how our offices are operating on a daily basis.
As always, and perhaps more than ever, RGW is your trusted eye care partner. We will continue to be here for all of your ophthalmologic needs, both during the pandemic and well afterwards. Please call (844) RGW-DOCS (749-3627) with any questions, or to make an appointment.